How to Order

Purchasing Real Madrid merchandise with us is designed to be simple, quick and secure. Before you order, please ensure that:

  1. You have ordered the correct size for the product (if applicable)
  2. You are aware of the expected delivery dates for the product
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to complete your purchase, simply click the ‘Add to Bag’ button on the product detail page and then click the ‘Checkout’ button on the checkout page.

New Customers

If you are a new customer, then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Existing Customers

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Madridistas 

If you are an existing Madridista member, you will be able to log in using your member number. You will be able to update your customer details or if none of your details have changed, then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation email which will have your order details and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Madridista member. In order to obtain this discount, you will have to log in using your Madridista membership details.

Socios

If you are an existing Socio member, you will be able to log in using your member number. You will be able to update your customer details or if none of your details have changed, then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation email which will have your order details and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Socio member. In order to obtain this discount, you will have to log in using your Socio membership details.

Please note that the order process of the Real Madrid Official Online Store at shop.realmadrid.com is a secure connection. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.

Please note that by proceeding through the ‘checkout process’ you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.

An email confirmation will be sent as soon as your order has been submitted and is being processed. Once order has been fully processed, a shipping email will be sent notifying you when your order will arrive. The duration of our contract with you will start from when we dispatch the products, until the last day of your right to cancel.